Thank you for shopping at SilentParrot.in. We are committed to delivering your order accurately, in good condition, and always on time.

1. Order Processing Time

• All orders are processed within 1–2 business days after successful payment.

• Orders placed on weekends or public holidays will be processed on the next working day.

2. Shipping Time

• Once shipped, deliveries typically take 3–7 business days depending on your location.

• Delivery timelines may vary during peak seasons, festive periods, or due to unforeseen circumstances.

3. Shipping Charges

• We offer free shipping on all prepaid orders above ₹499.

• For orders below ₹499 or Cash on Delivery (COD) orders, standard shipping charges will be applied and displayed at checkout.

4. Shipping Partners

• We work with reliable courier partners to ensure timely delivery across India.

• You will receive tracking details via email/SMS once your order is shipped.

5. Delivery Areas

• We currently deliver only within India.

• If your PIN code is not serviceable, you will be notified at the time of checkout.

6. Delays and Issues

• While we strive for timely delivery, delays may occur due to weather, strikes, or logistical issues.

• If your order is delayed beyond the estimated time, please contact us at enq@silentparrot.in with your order ID.

7. Incomplete or Incorrect Address

• Please ensure your shipping address is complete and accurate. Orders with incorrect or incomplete addresses may result in delays or non-delivery.

8. Order Not Received

• If tracking shows your order as delivered but you haven’t received it, notify us within 48 hours so we can investigate with the courier partner.